UK Customer Care Advisor (dogs in the office!)

UK Customer Care Advisor, Online Healthcare Company, £20,600, Immediate Start!
Our client, a leading online pet healthcare company based in Central London, are looking to recruit an enthusiastic, friendly Customer Service Advisor to join their growing customer service team. Based in a fantastic office with over 30 FTE and 3 dogs, this is an incredible opportunity for the right candidate.

Our client offer a number of products/supplements for a wide range of animals and, due to their continued growth, are seeking an articulate Advisor to liaise with their UK market. In a nutshell, your responsibilities will include:

- Handling inbound calls, emails and live chat queries from customers
- Placing orders and processing telephone payments
- Offering associated/enhanced products and services, where appropriate
- Resolving customer queries in relation to orders (expected arrival times/promotions/returns)
- Liaising with couriers, warehouse staff and purchasing teams
- Offering an exceptional service to all customers

In order to be considered for this position, it is ESSENTIAL that you have the following:

- Excellent English communication skills (written and verbal)
- Experience in handling inbound calls and emails from customers
- Ability to multi-task and handle a high volume of work
- Articulate, professional telephone manner
- Passion for animals and willingness to go the extra mile to help them to lead happy and healthy lives

In addition to a competitive starting salary and fantastic working hours (Monday - Friday: 8.00am - 5.00pm), this role is a must for any animal-lovers...on any given day you can expect to share your office with three or four (very friendly) dogs!

As our client are looking to move exceptionally quickly on this role, any interested candidates are urged to apply at their earliest convenience!


Job type:
Working Pattern
Healthcare & Medical
Call Centre Agent
£20,600 + Progression!
Apply Now

Talk to a consultant

Talk to David Blake, the specialist consultant managing this position, located in London City

4th Floor, 107 Cheapside

Telephone: 02034650016

Share Job