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Head of Digital Services

LEAD US TO A DIGITAL FUTURE

Imagine digital services so good that all our customers want to use them. Imagine capturing the incredible opportunities presented by emerging digital technologies to provide outstanding customer experience. Imagine leveraging innovation to automate and enable personalised services, mobilise our workforce and achieve lasting channel shift. At Waltham Forest, we don’t want you to imagine this future. We want you to make it happen now.

Waltham Forest is an ambitious Borough. Driven by culture and the innate creativity of our residents, we have developed innovative ways to build our communities and transform our Council. As London’s first Borough of Culture and as the 2019 MJ Council of the Year, we are creating more opportunities to empower our residents and boost their life chances. We are a Council bursting with energy and opportunity. Our strong grasp of our finances means that we can invest - in our residents, our place and our people. To deliver our ambition we are building a council for the future and becoming a truly modern and digital borough.

As Head of Digital Services you will lead the digitisation of Council services, managing our CRM and website teams and accelerating our journey to being a digital Borough. We are making great strides and already over 80% of transactions are generated online. You will drive innovation including moving on our chat bots to reimagine resident engagement in the digital age. You will inspire colleagues and partners with the opportunities presented by digital and secure delivery of our digital roadmap. You will drive a new and improved user interface and bring a real focus on the benefits social media can bring to our services. You will run a professional and disciplined digital operations team, championing Agile and Lean approaches to achieve this. You will deliver all of this as part of a dynamic Digital & ICT department and working as a key part of Technology Innovation team in order to become one of the highest performing services in the sector.

To be the best, we need to recruit and develop the best. Waltham Forest managers are practical and pragmatic and get things done. They are outstanding leaders and communicators able to make change happen at pace. Additionally, for this post we are looking for a digital evangelist able to evidence a track record of transforming customer experience through digitisation of services. We would expect you to bring a strong technical base of experience to underpin your enthusiasm for all things digital.

To apply please upload a copy of your CV, along with a short (no more than 2 pages) statement telling us why you are the right person to lead and shape Waltham Forest's digital future.

For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://hays.co.uk/jobs/waltham-forest 

Summary

Job type:
Permanent
Industry
Government & Public Services
Location
Waltham Forest
Specialism
Executive
Pay
Competitive salary and benefits
Ref:
3660942
Closing date
24 Sep 2019
Apply Now

Talk to a consultant

Talk to Mark Bearn, the specialist consultant managing this position, located in London City

4th Floor, 107 Cheapside

Telephone: 020 72598743

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