Customer Service Advisor

A Customer Service Advisor job in Thornbury, South Gloucestershire for a permanent opportunity

Your new company
You will be working for a manufacturing company that has been established for over 100 years and has grown and developed. The office in Thornbury is around 80 employees which are split across various departments in an open planed office. They have on site parking, and a direct bus service from the city centre to Thornbury.

Your new role
Your responsibilities include but not limited to:
  • Respond proactively to achieve first contact resolution of all enquires through a professional, approachable and warm service to deliver the teams KPI’s.
  • Understand the customer needs to identify opportunities to add value to the interaction.
  • Understand the wider company sales strategy to recognise sales leads and escalate as appropriate to support business and the team’s objectives and targets.
  • Establish and build effective working relationships with both internal and external customers, demonstrating excellent communication skills.
  • Support team development by participating in ongoing personal learning & development and training colleagues as directed by your manager
  • Use product knowledge to identify and support the right uniform solution for the customer
  • Deal with conflict confidently to resolve customer queries and complaints whilst adhering to company policies and procedures
  • Process orders accurately and securely
  • To be flexible and adaptable, supporting continuous process improvement that ensures a first-class service

What you'll need to succeed
You will need to have experience within a customer service capacity, ad be able to display excellent communication skills verbal and written. In addition, you must be comfortable in up selling on the phone to customers and be commercially aware to support the business. In addition, you need to be able to problem solve, prioritise and have good IT skills.

What you'll get in return
You will receive a salary of £19,000 plus other benefits and join a team where you will be able to develop your skills and progress. The company has onsite kitchen and parking facilities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Manufacturing & Production
Call Centre Agent
Apply Now

Talk to a consultant

Talk to Lauren Gardener, the specialist consultant managing this position, located in Bristol

2nd Floor, Hartwell House, 55 - 61 Victoria Street

Telephone: 01179279369

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