Customer Service Advisor

Temporary role working in TFL's vibrant contact centre team in North Greenwich
Your new company
For over 150 years Transport for London (TFL) has been the heartbeat of London and a global pioneer for transport services. Every day more than 31 million journeys are made across our network of trains, buses, boats, taxis and bicycles.

If you get a real buzz from helping people and are passionate about assisting customers, come and join their vibrant contact centre team in North Greenwich. You too can be part of a diverse team committed to exceptional service delivery.

Your new role
TFL are wholly committed to ensuring that ‘Every Journey Matters’ and providing a personalised and empathetic response to every customer who contacts them. As part of this, you’ll be the first point of a variety of queries across their network and modes of transport. You will be responsible for first line and follow-up customer contacts by phone, email, web form, letter and social media channels like Twitter and Facebook. Responding politely and efficiently to queries spanning payments, bookings, refunds, information, complaints and other enquiries. Handling both internal and external customer concerns and resolving issues raised if possible as a one stop shop.

They are a 24/7 operation so they need some flexibility. The team work on differing shift patterns between 8am and 8:15pm Monday to Friday. It’s a 35 hour working week and they only close on Christmas Day. They are an equal opportunity employer and value diversity. They are looking for people who will work collaboratively with colleagues, successfully resolve issues for customers, are committed to delivering customer service excellence and have a great work ethic.

What you'll need to succeed
They are looking for friendly, reliable, helpful people with outgoing personalities and a genuine passion for delivering outstanding customer service. Confident people who can quickly take in information about their services, become experts on their local working areas and promote a positive image at all times.

To be successful in the role you will have:
  • Proven recent customer service experience dealing with customer communications via phone, letter and email.
  • Excellent written and verbal communications skills
  • The ability to build strong working relationships with a variety of stakeholders
  • Computer and internet literacy
  • Strong organisation and problem solving skills
  • A positive working attitude through teamwork and collaboration
  • Ability to work in fast paced vibrant environment with flexibility to work 35 hour week on a shift pattern between 8am and 8.15pm Monday to Friday, including on public holidays

What you'll get in return
  • A great opportunity to develop world class customer service skills
  • A chance to work for a great forward thinking organisation
  • Flexible working opportunities
  • Ongoing training and support will be provided to help you develop your career in the direction you want
  • A competitive hourly rate with added pay benefits after 12 weeks of service
  • Increased unsociable hour allowance, very competitive overtime rates
  • An additional 10 days holiday which is rolled up into your hourly rate

What you need to do now
Assessment Centres are held on a regular monthly basis with start dates a week following.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV


Job type:
Travel, Hospitality, Leisure & Tourism
Call Centre Agent
£11.70ph + holiday (PAYE)
Apply Now

Talk to a consultant

Talk to Lucy Dowding, the specialist consultant managing this position, located in London City

4th Floor, 107 Cheapside

Telephone: 02072598747

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