Customer Services Adviser (Inbound)

Customer Services Adviser (Inbound)

Your new company

A large Edinburgh based Financial Services Business who are growing and require front office customer service advisers who have a passion for customer service - this role is ideal for someone looking for their first step into financial services or a large business.

Your new role

You will be the first point of contact for our customers and financial advisers via Inbound Telephony, Email and Web Chat. This role requires you to have a willingness to learn about Platform Investments including Pensions and ISAs, Platform Technology and distribution channels.

What you'll need to succeed

  • Previous experience of working in customer services or the finance industry
  • Strong responsibility and ownership to ensure our customer requests are met in full
  • Excellent verbal and written communication skills and ability to influence stakeholders
  • Awareness of the risks associated within the Financial Services Industry
  • The ability to put yourself in the customers shoes, suggesting ways to improve our overall customer experience
  • Good teamwork and recognising opportunities to build key relationships within the organisation
  • A flexible approach
  • Attention to detail
  • Resilience in challenging situations

What you'll get in return

You would be based in our modern, open plan office facilities within Edinburgh Park. Our facilities are 5 minutes’ walk from the Gyle Centre and have easy access to all public transport routes (bus, tram, train). Our current working patterns are Monday-Friday with shifts ranging between 8am and 6pm with some availability for optional weekend hours.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Banking & Financial Services
Pension Consultants
£10 - £11 per hour
Closing date
23 Aug 2019
Apply Now

Talk to a consultant

Talk to Graeme Alexander, the specialist consultant managing this position, located in Glasgow

1st Floor, Spectrum Building, 55 Blythswood Street

Telephone: 0141 212 3661

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