General Manager - Sussex - Up to £40k

General Manager, Bingo Hall, Sussex region- Up to £40k – immediate start!
General Manager, Bingo Hall, Sussex - Up to £40k – immediate start

Your new company

Our client the UK’s biggest Bingo club on the high street are looking to recruit a fantastic General Manager to work within a variety of branches within the Sussex Region. Our client currently operates over 24 sites within the UK. Their teams across the country are smart, energised, and passionate about what they do. They know each person within their team can make a big difference, so they are happy to support your professional goals, give you what you need to thrive, and help you accomplish the right results. The ideal candidate will possess a positive attitude and respect for others that makes them a fantastic leader. They should be someone who constantly offers support and guidance to their team, helping them to deliver the best results possible. The candidate will always be able to keep their customers in mind in everything they do and go out of their way to make sure they have a fantastic time at their club, encouraging their team to create our unique and buzzing atmosphere every single day.

Your new role

You'll run the club, leading confidently across all areas of the business and smashing business targets. No two days will be the same and you'll enjoy flexible working hours, but ultimately you'll be working to drive the business forward - that means offering exceptional customer service and an exciting, effortless, on-brand experience to every player who walks through the door. In addition you should be great at being organised and managing your own time to make sure tasks are completed accurately, always looking for better ways of doing things and thinking of innovative ways to solve problems efficiently. As someone who is self-motivated, you constantly push yourself to achieve results and exceed the expectations of your customers. You will take overall responsibility and accountability for achieving the club EBITDA and Operating profit budget and all financial targets. Finally, you will be required to implement a ‘local favour’ to the business to maximise revenue opportunities in the community in which the club is based. Key responsibilities include;

  • Deliver a culture of exceptional customer service by coaching direct reports to enable them to lead their teams and drive service levels in every session.
  • Effectively manage the team in their day to day activities by directing, delegating, coaching and supporting as appropriate. Providing clarity of performance expectations through regular feedback and the implementation of Performance Reviews for all members of the team.
  • Critically evaluate the feedback received from all customers and respond to this to keep the brand alive.
  • Have a highly visible presence in all areas of the club as a planned activity at peak trading periods in line with the ‘Ways of Working’.
  • Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey.
  • Provide input to the club local strategic plan on a trimester basis.
  • Implementation of centrally generated brand strategy flawlessly at a local level.
  • Delivering an exceptional food and beverage offering, where quality and service is second to none.
  • Evaluate actions to maintain and improve KPI performance
  • Ensure the club membership system is correctly implemented and that full use is made of the customer information.
  • Generate new members’ communicate with them as appropriate to generate repeat visits.
  • Communicate BFI feedback to all employees and drive actions for improvement.
  • Ensure all departmental audits are completed as required by the business.
  • Ensure that the Company’s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to.
  • Seek opportunities to recognise and appreciate those that go the extra mile or create WOW experiences for the customers.
  • Ensure the club is operating in strict accordance with the Company’s Operating Manuals, standards and procedures.
  • Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day.

What you'll need to succeed

  • A full driving license (Regional travel and overnight stays will be required)
  • A track record of delivering high levels of customer service & profit delivery within the leisure, hospitality or retail industry.
  • Show evidence of successfully managing a team of direct reports in a face to face customer service role.
  • Possess previous experience of being a General Manager/ Unit Manager in every aspect of responsibility and accountability for the unit including internal and external meetings and at regional meetings where required.
  • Evidence of bringing business acumen to decision making and understands the commercial drivers of the business
  • A relentless focus upon customer service standards with strong attention to detail.
  • Evidence of setting an example for customer service and interaction ‘on the floor’.
  • Have a clear and coherent understanding of managing Profit and Loss.
  • You have a presence and impact amongst groups
  • You’re self-aware and able to take feedback without defensiveness
  • You’re committed to your own development as well as others
  • You have evidence of being able to manage and drive new initiatives through others
  • You’re driven by a need to deliver tangible results
  • Experience of successful building, leading and managing through teams with demonstrable effective performance management ability.
  • An outgoing nature: warm, friendly and able to establish effective relationships
  • Energy, vigour and calm under pressure
  • A full understanding of current Gaming and Licensing Laws.
  • A full understanding of all departmental audits and compliance requirements.

Their clubs are open to suit our customer needs so flexibility towards your working hours is a must in your role. The majority of our clubs are open from 10am to 11:30pm so your working hours may be between 8am and midnight. This will vary, depending on the club you work in. You will work on the opposite rota with General Manager across all club opening sessions, notwithstanding weekly managers’ meeting. Holidays must not be booked/taken at the same time as the General Manager.

What you'll get in return

  • 44 hour contract with 33 days Annual Leave including public holidays
  • Discretionary Bonus Scheme
  • Pension Scheme
  • Life Assurance
  • Childcare Vouchers
  • Discounted food across their chain of clubs
  • Free Bingo every month

Our client is looking to move exceptionally quickly on these positions, so any interested candidates are urged to apply at their earliest convenience! Alternatively if you know of anyone else seeking a new opportunity in this area who would be interested, we offer up to £250 as a Referral Reward Scheme.


Job type:
Retail & Consumer Goods
Retail Management
Apply Now

Talk to a consultant

Talk to Josie Moore, the specialist consultant managing this position, located in London City

4th Floor, 107 Cheapside

Telephone: 02034650156

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