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Application Support Engineer

Application Support Engineer - Havant, Hampshire - Permanent Job Role - £18,000 - £24,000

Your new company

The world's largest provider of diversified business process services with leading capabilities in digital processing, automation and analytics.

Your new role

You will provide the first and second level of bespoke application support for all services including, but not limited to, Android mobile devices, back office software and online application support.

You will be expected to identify, investigate and research user questions and issues raised by responding to queries via telephone, email and system portal.

You should ensure the proper recording, documentation and closure of incidents and then follow up with the customer providing feedback and technical advice through to resolution.

What you'll need to succeed

You should have the ability to provide solid customer service, with experience of working within a 1st line / 2nd line support environment.

You should have good PC and Microsoft product knowledge (including Word & Excel), with advanced troubleshooting and multi-tasking skills.

Preferred (but not essential) Skills -

• Some knowledge of SQL, Citrix, Active Directory, SFTP
• Experience and knowledge of IIS
• Experience and knowledge of a Windows server environment
• Experience and knowledge of web services
• Experience of Remote Access using VPNs
• Experience of SQL server, Windows Server (2008, 2012, 2016)

What you'll get in return

You will receive an extensive list of employee benefits, including: Medical Care, Life Insurance, Legal Services Plan, Learning and Development programmes – amongst many others.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job type:
Permanent
Industry
Technology & Internet Services
Location
Havant, Hampshire
Specialism
Digital
Pay
£18,000 - £24,000
Ref:
3615043
Apply Now

Talk to a consultant

Talk to Sarah Benham, the specialist consultant managing this position, located in Bournemouth

Ground Floor, Waverley House, 115 – 119 Holdenhurst Road

Telephone: 01202048614

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