Customer Service Advisor

Retention Advisor position near Hammersmith. 6 month temp to perm. £12.92ph+ DOE

Your new company
This organisation is one of the fastest-growing FinTech companies in Europe which works with over 70,000 small businesses across the UK & Ireland to provide business payment services. 

Your new role
Your position will sit within this small but successful customer retention team which works to handle queries for existing customers nationally.You will work closely with your team to ensure the accurate and timely processing of renewals and retentions. Your role will involve handling calls from customers to understand if there is an issue and also, find a solution for them.

You will also practice proactive retention by making outbound calls to more unstable customers and carry out structured methods and techniques to retain potential leavers, whilst processing renewals of customer contracts to prevent loss to other competitors in the market. 

What you'll need to succeed
I am looking to speak to individuals with excellent experience within a retentions or sales and service role who have experience working to KPIs in a fast-paced and dynamic environment. You will need exceptional communication skills with the ability to build instant customer rapport and a proactive mindset with the ability to anticipate and resolve issues.

What you'll get in return
6 month temporary contract; with the opportunity to go permanent thereafter
33 days annual leave including bank holidays
Extensive benefits package including free fruit and drinks in the office.
Excellent work environment with a lively social scene.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Technology & Internet Services
Hammersmith and Fulham
Call Centres
£12.52+ per hour
Apply Now

Talk to a consultant

Talk to Mohona Bhattacharjee, the specialist consultant managing this position, located in Hammersmith

1st Floor, Unit 30a, The Broadway Centre, Hammersmith Broadway, Hammersmith, W6 9YD

Telephone: 02085638181

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