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Reservations Manager

Affluent hospitality business in Kensington looking for experienced Reservations Manager to join their team

Your new company
This affluent hospitality business provides great value luxury serviced apartments in the heart of Kensington, just minutes from Kensington palace, Royal Albert Hall & Harrods. It's peaceful garden setting offers its guests the tranquility of excellent views and atmosphere whilst being nearby to the hustle and bustle of London's luxury district.

Your new role
You will be a pivotal part of the team as you will ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. Your duties will include:

  • Having knowledge of the entire reservation procedure according to the business' systems
  • Being responsible for hotel and local reservations
  • Handling correspondence for the wider team
  • Review reservations daily
  • Reviewing and preparing a daily arrival report
  • Preparing occupancy forecasts and revenue stream forecasts/reports
  • Implementing new policies and procedures
  • Recording Company/Travel Agent Rates both electronically and in a correspondence file
  • Liaising with sales agents with regard to occupancy
  • Being knowledgeable in hotel and guest room facilities/services
  • Preparing production and supply reports
  • Special handling of repeat and VIP guests

What you'll need to succeed
You will need excellent communication skills including fluent English, verbal and written.
Excellent computer literacy
Previous experience in a similar position in the hospitality industry

What you'll get in return
Competitive salary dependent on experience

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job type:
Permanent
Industry
Travel, Hospitality, Leisure & Tourism
Location
Kensington and Chelsea
Specialism
Customer Services
Pay
Competitive Salary DOE
Ref:
3485360
Apply Now

Talk to a consultant

Talk to Mohona Bhattacharjee, the specialist consultant managing this position, located in London

30a The Broadway Centre, The Broadway, Hammersmith, London, United Kingdom, W6 9YD

Telephone: 02085638181

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