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Member-Services Consultant

Member-Services Consultant - Shepard's Bush - £25,000 plus bonus

Your new company
A brilliant opportunity has arisen for a Member-Services Consultant to work for a global travel business that deals with unique and luxury services internationally. This is a permanent opportunity to work in a growing business in the heart of Shepard's Bush, an excellent location for people commuting or living in London. 

Your new role
Your new role will be to service as a point of contact for members, handle multiple service queries simultaneously by email, live chat, and social forums with flair and personality. You will be the point of contact for after-sales queries, manage complaints whilst remaining calm and professional. 

What you'll need to succeed

In order to be successful you must have a a background in customer service, ideally in a similar role and a passion for the travel and tourism industry. You will be articulate, personable and professional with a calm demeanour. You must be available for a full time role and able to work flexible shifts from Monday to Sunday (if you work the weekend you will have 2 days off during the week). Hours are on two separate shifts of either 7.00am to 3.30pm or 10.00am to 6.30pm. 

What you'll get in return
In return you'll be offered a competitive salary of £25,000 plus a bonus of up to 30% which is based on call quality, team KPIs and personal targets for Customer Service. 

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Travel, Hospitality, Leisure & Tourism
Shepard's Bush
Call Centres
£25,000 plus bonus
Apply Now

Talk to a consultant

Talk to Kimberley Pinto, the specialist consultant managing this position, located in Richmond

Vestry House, 21 Paradise Road, Richmond, TW9 1SA

Telephone: 0208 940 9386
For 50 years we've used our expertise to help people transform their careers.

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