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Vigilance Assistant

* 6 month contract, Top Medical Device Company, Vigilance Assistant - Hull *

Vigilance Assistant

Within this role you will support the complaint handling process and process complaints in a uniform and timely manner. This position will act as the “single point” of contact between internal and external customers, Sales organisation, HCPs, nurses, patients concerning products issues, product information, patient requests and complaints.

60% - Receives, reviews and enters product complaint information into the complaint handling database.
-Interact with HCPs, Patients and the Sales organisation regarding their Product Quality concerns.

10% - Evaluate complaints to determine whether an adverse event report/Medical Device Reporting (MDR) is necessary in accordance with 21 CFR Part 803 Medical Device Reporting and 806 Corrections and Removals, Canadian regulations, European Vigilance Reporting (93/42/EEC) and any other worldwide regulatory requirements.

30% - Continually track open, in process and complete complaints and product investigations and follow-up internally and externally in order to minimise backlog. Send out closure letter once investigation has been completed.

To be considered for this role you will hold a Bachelor degree in biology, health sciences, engineering, nursing, law or other related discipline. You will possess regulatory knowledge, have experience of complaint handling and using quality systems. Experience of Pilgrim, Trackwise or ETQ is preferred. Excellent customer service skills and communication skills are a must – additional language such as German, French, Italian, Chinese or Japanese beneficial

Before you apply for this position it is vital that you are in possession of an EU or UK passport or relevant visa to work without restrictions in the UK.

To apply for this position or if you want to discuss other roles that we are working on, please do not hesitate to contact Roberta Atkins on 0203 465 0045.


Job Type:
Life Sciences
12 - 17 p/h
Apply Now

Talk to a Consultant

Talk to Roberta Atkins, the specialist consultant managing this position, located in London City

107 Cheapside, London, EC2V 6DN

Telephone: 0203 465 0045

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