Your new company
An exciting remote working opportunity for a 1st line support to embark upon their next career step, joining a dynamic Service Desk team providing excellent remote and deskside user support.

Your new roll
As 1^st Line Support, you will:

• Be the first point of contact for incoming calls and issues
• Responsible for logging detailed and accurate tickets
• Following the knowledge-based documentation to support your resolution steps
• Escalate issues to senior team members when necessary
• Ensure all calls are handled with a customer centric approach
• Carry out tasks within a timely manner to ensure agreed SLAs are met
• Be self-motivated, work in an organised manner
• Strive to meet and exceed team expectations.

We are looking for a 1^st Line Support with a combination of the following skills:

• Strong 1st line experience – providing both remote and deskside support
• Confident user of Active Directory, O365, Windows 10, SCCM, Azure, SharePoint and Sophos
• Proven experience of using Incident Management Systems
• Strong track record of providing exceptional customer service
• Experience working in a pressurised, fast-paced environment will ensure you hit the ground running

What you'll get in return
You will receive an extremely competitive salary, 25 days holiday plus bank holidays, pension scheme, cycle to work, and much more!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4226085